Using key metrics such as Net Promoter Score, Customer Effort and Customer satisfaction scores, evaluate key beneficiary and supporter experiences against the non-profit industry. The aim is to make positive changes to help meet your mission. The study runs bi-annually at a cost of £4,200 for one wave a year or £7,000 for two waves a year.

We cover 9 key experiences that are based upon either receiving support from a charity or giving support back.

This includes:

1. Making a website visit

2. Using a Helpline e.g. phone, webchat

3. Using support services e.g. counselling

4. Receiving communications

5. Shopping

6. Making a donation

7. Campaigning or signing a petition

8. Fundraising

9. Volunteering